| PX_Eliezer  ·Callcentric | PX_Eliezer Member Yesterday 2:46 pm Major 911 outages in 4 states...Law enforcement agencies across four states were left scrambling following reports of major 911 outages that saw millions unable to contact authorities late Wednesday. Lumen Technologies said some customers “experienced an outage” when a third-party company “physically cut our fiber” while “installing a light pole." Many of the outages — reported in Nebraska, Nevada, South Dakota and Texas — were restored by the late evening... »www.nbcnews.com/news/us- ··· na148345 South Dakota outage was statewide. What a world---in which ONE fiber cut can lead to so much trouble. America's enemies will take note. ----- For those not familiar, Lumen is the new name (since 2020) for CenturyLink which is the 3rd largest POTS company in the US even if not as widely known as Verizon and AT&T. CenturyLink/Lumen owns Level-3, and part of CenturyLink/Lumen was Qwest/US-West so they are considered one of the seven Baby Bells (RBOC) from the 1984 Bell System breakup. |
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| Mango | Mango Premium Member Yesterday 2:50 pm One of two things happened: either no one thought of implementing redundancy, OR, they were assured by a contractor that their redundancy was tremendous, the best redundancy in the industry, and no one did redundancy better than them. |
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| PX_Eliezer ·Callcentric | PX_Eliezer Member Yesterday 3:22 pm
(Apologies to Gary Larson / The Far Side). |
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jsolo1 to PX_Eliezer Premium Member Yesterday 3:28 pm Probably an inconvenience during an actual emergency, but helpful to have local PD non-emergency numbers readily available. When traveling in unfamiliar areas, there's google search. If you have no service, then you're really SOL. In my immediate locale, the non emergency number goes to the same dispatch center/dispatchers as actual 911 calls. Of course they get lower priority if the 911 line(s) are tied up. |
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| PX_Eliezer ·Callcentric | PX_Eliezer Member Yesterday 5:28 pm Good points but in a lot of places, those numbers are simply not available... Or they ring into a lunchroom, something like that. I remember one such thing from a discussion here a few years ago. It is very variable depending on the locality. ----- My informal impression though is that more police agencies DO have the non-emergency dispatch numbers available theses days---perhaps because of the occurrences of 911 failures. So as you say, good to find this out in advance just in case. ----- More details, as South Dakota is blaming Kansas City, Missouri. Everything's up to date in Kansas City, except maybe their digging procedures. |
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Reticent Member Yesterday 8:35 pm more police agencies DO have the non-emergency dispatch numbers available theses days To take the load off 911. |
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anon knoppix to jsolo1 Premium Member Today 3:54 am Probably an inconvenience during an actual emergency, but helpful to have local PD non-emergency numbers readily available. it seems utterly insane that we don't have a better database for emergency and non-emergency numbers here in the USA. My voip provider wants me to register a rigid fixed address for 9-1-1 emergency calls, but I've got multiple lines on a softphone app that I can take anywhere in the world. It seems to me that with built-in GPS on even the cheapest phones nowadays, a voip softphone app should be able to connect you to the local 9-1-1 operator, and list the non-emergency police/local government numbers for your location and current surrounding jurisdictions |
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| nomen | nomen to PX_Eliezer Member Today 8:28 am Why would the 911 service for such a large geographic area, covering so many people, spanning different political boundaries with presumably different rules / regulations / proceedures for handling 911 calls, why would a single call center be handling that? I listen to the radio broadcasts from my local EMS and Fire call centers that ONLY covers a FEW COUNTIES here in SW Ontario. I can't imagine a center like that handling the entire provice of Ontario (12 million people?) let alone a few more. Unless I'm not understanding the position of this particular facility that had it's cable cut, ie where exactly it sits in the scheme of 911 call routing, I would think the larger issue here is having a single facility handling a public service, across state lines, regardless how many redundant and backup telco lines might be plumbed into the facility. |
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| Samot | Samot Member Today 9:16 am Why would the 911 service for such a large geographic area, covering so many people, spanning different political boundaries with presumably different rules / regulations / proceedures for handling 911 calls, why would a single call center be handling that? A single center doesnt. There are multiple |
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| nomen | nomen Member Today 9:38 am Then what exactly is the function of the facility in question? |
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| Samot | Samot Member Today 9:45 am States have regional centers that are used in case a local PSAP is down or in most cases when a call is missing location details that cant route it to the proper PSAP or an area is so sparsely populated they just route to the regional center. |
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ArgMeMatey Member Today 2:05 pm States have regional centers that are used in case a local PSAP is down or in most cases when a call is missing location details that cant route it to the proper PSAP or an area is so sparsely populated they just route to the regional center. If this is legacy 911, I would guess they have aggregated as much traffic as they can get away with at regional selective routers (SRs). If it is Next Gen they are probably starting from regional. Whatever happens with regulators, we all know that the solution will not be paid for by shareholders; the additional costs to do it right will be padded as much as possible, every CO will have not just a new kitchen sink but a whole new kitchen, and the cost will be passed to customers as increased "911 tax." |
· actions · Today 2:05 pm · |
FAQs
What states were affected by the 911 outage today? ›
The outage took place in Nevada, South Dakota, Texas and Nebraska and lasted for more than two hours in some states.
What was the cause of the 911 outage? ›The entire state of South Dakota was impacted by the outages. Several states experienced 911 call outages Wednesday evening, which emergency call system service provider Lumen said were caused by a light pole installation done by a third party.
What cities were affected by 911? ›Americans watched in horror as the terrorist attacks of Sept. 11, 2001, left nearly 3,000 people dead in New York City, Washington, D.C., and Shanksville, Pennsylvania.
How many states have text to 911? ›| Arizona | Maine | North Dakota |
|---|---|---|
| California | Maryland | Rhode Island |
| Connecticut | Massachusetts | South Dakota |
| Delaware | Minnesota | Vermont |
| Hawaii | New Hampshire | Washington |
The three-digit telephone number "9-1-1" has been designated as the "Universal Emergency Number," for citizens throughout the United States to request emergency assistance. It is intended as a nationwide telephone number and gives the public fast and easy access to a Public Safety Answering Point (PSAP).
Why wasn t emergency alert system used on 911? ›In the immediate aftermath of the attacks, the station lent transmission time to the other stations who had lost their transmitters, until they found suitable backup equipment and locations. The Emergency Alert System was never activated in the terrorist attacks, as the extensive media coverage made it unnecessary.
When did 911 become emergency? ›The History of 911
The first call to 911 was placed in February of 1968. Thanks to 911, throughout the country, a call to 911 can quickly connect you with the help you need. Before that first call, citizens needed to dial local 7-digit phone numbers to reach police, fire or emergency services.
The three-digit telephone number "911" has been designated as the "Universal Emergency Number," for citizens throughout the United States to request emergency assistance. It is intended as a nationwide telephone number and gives the public fast and easy access to a Public Safety Answering Point (PSAP).
What state was 911 in? ›The first 911 call in the United States came from Haleyville, Alabama and was made by Alabama Speaker of the House, Rankin Fite on February 16, 1968 to Tom Bevill, a U.S. Representative.
Which state did 911 start in? ›February, 1968: Alabama Telephone Company becomes the first telephone service to implement 911. Senator Rankin Fite dials the first 911 call from a phone in Haleyville, AL.
Where did the planes go down on 911? ›
Just four minutes after Flight 93 departed, hijacked Flight 11 struck the North Tower of the World Trade Center. At 9:03 a.m., a second hijacked plane, Flight 175, hit the South Tower. At 9:37 a.m. hijacked Flight 77 crashed into the Pentagon.